Answers to Your Kewl Kandylz Questions and More

We carefully package every shipment, yet accidents can happen in transit. Email photos of the damage within forty-eight hours, and we will replace or refund the affected item immediately, covering all additional shipping costs to ensure a hassle-free solution. Customers only cover additional shipping costs for warranty replacements.

Our whipped butters start with shea butter, Mango Butter, Cocoa or Kokum Butter, Coconut Oil, Jojoba Oil and vitamin E. Custom blends are available for allergies. Summer products are emulsified to prevent melting. Herbal-infused body butter is also emulsified. We add skin-safe, phthalate-free fragrance or essential oils so sensitive skin enjoys lasting hydration without irritation or redness.

Our burn times vary by size: eight-ounce jars average forty hours, while fourteen-ounce vessels provide up to sixty five hours of soothing fragrance. Trim the wick to one-quarter inch and allow full melt pools to maximize performance and longevity everywhere.

Yes. Our candles contain plant-based coconut/apricot/soy blended wax and wood and cotton wicks, and our body butters feature vegetable-derived oils and butters. We use a small amount of beeswax; we do not use lanolin or animal testing, so every product aligns with cruelty-free, vegan lifestyles and conscious gifting for all.

We carefully package every shipment, yet accidents can happen in transit. Email photos of the damage within forty-eight hours and we will replace or refund the affected item immediately, covering all additional shipping costs to ensure a hassle-free solution guarantee.

Absolutely. Choose any listed fragrance or request a bespoke blend by contacting me before ordering. We’ll discuss aroma profiles, intensity, and vessel size to craft a candle that perfectly matches your mood, event theme, or branding needs with care.

Sign up for monthly or quarterly deliveries and receive a curated mix of candles, body care, and surprise seasonal treats at a discounted rate. You may skip, pause, or cancel anytime through your account dashboard; no long-term commitment required ever.

We accept major credit cards, PayPal, and Cash App for secure, encrypted checkout. All transactions are processed through PCI-compliant gateways, so your personal data remains protected while you indulge in your favorite comforting fragrances from Kewl.

Store products in a cool, dry place away from sunlight. Winter body butters may be refrigerated if temperatures become too warm. All skincare products have a one-year shelf life.